Refka runs your front desk, memberships and payments in one app for you and your team. Your members get an app with your gym's name, where they meet, train together, and stay. One system for you. One family for your members.
Referred by another gym owner? Add their name when you sign up.
For your members
9:41
Your Gym
YOUR TRAINING PARTNERS
James T.
Same schedule · Weight loss
Train with me?
Chris P.
Strength · Morning sessions
Accepted ✓
You both train Mon, Wed, Fri at 7am
AI TRAINING PLAN
Week 3 · Upper Body
6 exercises55 minIntermediate
Built for your gym's equipment
1Barbell Bench Press4 × 8
2Lat Pulldown4 × 10
3Seated Shoulder Press3 × 12
4Cable Rope Triceps3 × 15
SHOP AT YOUR GYM
Whey Protein · 2kg$42
Pre-Workout$28
Gym T-Shirt$18
Lifting Gloves$15
Reserved. Collect at the front desk.
COMMUNITY
Chris P.
20 min ago
New deadlift PB today. Thanks for the spot, James 💪
124
18SEP
Saturday Group Session
9:00am · 14 going
JOIN
Your gym. Your community. Your brand.
Plans
Community
Partners
Gym
About 1 in 3 gym members does not renew within a year.
Source: Health & Fitness Association, 2025 Fitness Industry Benchmarking Report (member retention rate 66.4%).
35%
more gym visits when working out was tied to a friend, compared with members who trained on their own.
Source: Gershon, Cryder & Milkman, Management Science, January 2025. Field experiment with 774 gym members.
Not your equipment. Not your prices. They train alone.
A member who trains alone loses motivation and leaves. If they don't find company at your gym, they will look for it at another one. Refka turns your gym into a family whose members know each other, so every member has a reason to stay.
Accepted ✓Training partnersTrain with me?
As simple as it gets
Three steps. Your gym is ready.
01
Set up your gym
Add your packages, prices and payment methods yourself in minutes, or let our team set it up with you on WhatsApp or in person at your gym. Your members' app comes with it, with your gym's name, logo and colors.
Your gym gets its own QR code. A new member scans it at the entrance and is in your gym's app right away. After that, members check in with their phone, or with the barcode cards and scanner you already have.
No new hardware
03
Refka keeps them coming back
Refka reminds members before their membership ends, in the app and on WhatsApp, and they renew from the app in seconds. Members get to know each other and train together. You follow everything from your phone.
Runs on its own after launch
Everything in one place
Your whole gym in one app. Your members in one family.
What you need to run the gym and what keeps members coming back, working on the same data. Use what fits and switch off what doesn't.
For you and your team
Your whole gym, in your pocket.
Who paid, who is at the door, where the cash went, and who is about to quit. Every day, from anywhere.
9:41
RefkaYour Gym
Owner
Today
Collected today
▲ 18% vs the same day last week
In the gym now
Check-ins today
Needs you
5 memberships end this weekReminded
9 members stopped comingSee
Morning cash drawer closedMatched
Front deskScan a member card
James T.
#11226 ·
Expired 2 days agoGrace day 2 of 2 · let in
Renew 1 month
Cash
InstaPay
Vodafone Cash
✓
RemindersAutomatic
From your gym's WhatsApp Business number
refka.link/r/8KQ2
Done, see you tonight 💪
This week, without a single phone call
reminders
renewed
collected
DrawerClosing shift
14 payments
Cash
InstaPay
Vodafone Cash
Cash expected
Cash counted
Missing from the drawer
!Sent to you right away
At risk9 members
Emma L.
Last visit 11 days ago
Chris P.
Last visit 8 days ago
8 daysComing tomorrow ✓
+ 7 more members
Training partners
✓
TodayDeskCollectDrawerMembers
Works on any phoneYour staff get their own loginsFree, on your own or with our team
For your members
One gym. One family.
The whole gym is one community, not only the people training at the same hour. A member sends “Train with me?” to anyone: a beginner to a regular, an early riser to a night owl. The chat opens only when the other person accepts.
“Train with me?”Women-only or men-onlyBlock in one tap
Their Membership in Their Pocket
Members see when their membership ends, renew from the app and ask for a freeze when they travel. Fewer questions at the desk.
Renew in the appFreeze requestsReminder before it ends
New sources of income
Sell your products and supplements in a small shop inside the app, and members pay at the desk. Connect your gym with pharmacies, supplement and sportswear stores nearby: your members get discounts, your gym's name gets known, and you earn a commission on what your members buy.
Your gym's shopPartners nearbyCommission for you
What your members see
An app for your members. With your gym's name and logo.
Four sections working from day one, with your gym's name, logo and colors, on every plan. Your members see your gym. Refka works in the background.
TAB 01
AI Training and Nutrition
Personal training and nutrition plans built around your gym's equipment and each member's goal, renewed every month as they progress.
CORE
TAB 02
Family and Community
Every member has a profile, so everyone knows each other: who trains, when, and what for. They share wins and join events. Nobody can message anyone before they accept, and every member can choose women-only or men-only mode and block anyone.
TAB 03
Partners and Products
Your products and your partners' offers in the app. Members buy at your desk, or from the partner with a code that credits the commission to your gym. With a few active partners, that income can cover your whole Refka subscription.
TAB 04
Gym Info and Trainers
Opening hours, announcements and a profile for every trainer: specialty, open slots and the price of a private session. Members book straight from the app, so your trainers sell more sessions and you earn more.
Pricing
Try it free for 30 days. Choose your plan when you're ready.
No contracts. No credit card. Prices in your local currency.
Every plan starts with a 30-day free trial. Every feature included, no credit card needed.
Refka pays for itself with one member.
Refka Starter, per month$49
≈
Member who renews because of Refka1
STARTER
$49
per month, billed monthlyper month ·$468per year
Up to 150 members
App with your gym's name, logo and colors
Member sign-up by QR code
Front desk, payments and staff
Training partners and gym community
Renewal reminders in the app and on WhatsApp
Support on WhatsApp, 24/7
150 AI plans per month
Most Popular
GROWTH
$99
per month, billed monthlyper month ·$948per year
Up to 500 members
Everything in Starter
500AI plans per month
Reports dashboard
Partner marketplace (up to 3)
PRO
$249
per month, billed monthlyper month ·$2,388per year
Up to 2,000 members
Everything in Growth
1,500AI plans per month
Unlimited partners
Multiple branches
API access and webhooks
Priority support
Full custom branding
ENTERPRISE
Custom
Price on request
More than 2,000 members
Everything in Pro
Custom AI plan limit
Personal account manager
Connect your existing systems
Service level agreement (SLA)
White-label option
Flexible billing
After your free trial, pay withCardInstaPayMobile walletsCash
Converted from US dollars at today's rate. Your final price depends on your gym's country at sign-up.
Refer a gym. Get 50% off your next month.
Tell a gym owner you know about Refka. When their gym subscribes, your next month costs half.
Questions
What gym owners ask us
Does Refka work with the cards and scanner I already have?
Yes. Refka reads the barcode cards your members already carry with a standard USB scanner, and members can also check in from their phone with the QR code in their app. If you use another system today, our team moves your members to Refka for free, with a visit to your gym if you need one.
Does my members' money pass through Refka?
No. Your members pay you directly, into your own accounts: cash, card, or in Egypt InstaPay and mobile wallets (Vodafone Cash, etisalat money, Orange Cash, WE Pay). Refka records every payment and reminds members in the app and on WhatsApp, but your money never passes through it.
Do I need internet at the front desk?
Yes. The front desk works in a web browser and needs an internet connection. A mobile data connection is enough.
Who owns my gym's and my members' data?
You do. Refka uses your data only to run the service for you, never sells it, and you can download a full copy at any time.
What happens if I stop paying?
There is no contract. After a 7-day grace period your account is paused. Your member data is kept for 90 days, so you can come back and find everything as you left it, or download a full copy, and is then deleted.
Who sets it up, and is it in my language?
Set it up yourself in minutes, or our team sets it up with you on WhatsApp or with a visit to your gym, at no extra cost. Refka works in 22 languages, for you, your desk staff and your members, and our support answers on WhatsApp 24/7, wherever you are.
Can I try it before I pay?
Yes. You get 30 days free with every feature and no credit card. If you choose a plan during the trial, you keep your remaining free days.
We give every gym owner one system to run the gym, and an app that brings them closer to their members and brings members together.
Legal Document
Privacy Policy
Effective: October 19, 2026 · Version 1.3 · Global scope
1. Who We Are
Refka ("we," "us," or "our") is owned and operated by its founder, Assem Sabry, in Egypt. You can reach us at community@refka.tech. If the Refka service is transferred to a company set up to operate it, that company will take over our role and obligations under this policy, and we will tell you before that happens.
Refka is a B2B2C fitness technology platform that provides gym management, member engagement, and AI-powered personalization services. Refka is the Data Controller for gym owner accounts, trainer accounts, brand partner accounts and website visitors. For gym member data, the gym owner is the Data Controller and Refka acts as the Data Processor on the gym owner's instructions, as set out in the Data Processing Addendum (Section 18 of our Terms of Service).
2. Who This Policy Covers
This policy applies to: Gym Owners (B2B customers who pay for and manage the platform), Gym Members (end users who join a gym via Refka), Personal Trainers (gym staff invited by owners), Brand Partners (marketplace partners), and Website Visitors.
3. Data We Collect
Gym Owners: name, phone number, gym name, city, country, address, GPS coordinates, working hours, logo, equipment inventory, membership plan details, and billing information for your Refka subscription.
Gym Members: first name, phone number, fitness goal, gender, training days, fitness level, and, with your explicit consent, body composition data (weight, height, body fat percentage, muscle mass from InBody or manual entry). We also store your AI-generated fitness and nutrition plans, training partner match preference, active status (whether you are currently at your gym), and attendance history.
Personal Trainers: name, phone, specializations, bio, photo, and the list of members assigned to you.
Body composition data is sensitive personal data. We collect it only with your explicit, separate consent and use it exclusively to generate your personalized fitness plan. It is never shared with advertisers or brand partners in identifiable form.
For Saudi Arabia residents: processing complies with the Personal Data Protection Law (PDPL). For California residents: processing complies with the CCPA/CPRA.
5. How We Use Your Data
We use your data to: create and manage your account; deliver and improve the Refka platform; generate AI-powered personalized fitness and nutrition plans; match you with a training partner at your gym (if you opt in); send service notifications via WhatsApp; process payments for gym subscriptions; and for platform security and fraud prevention.
6. AI Processing
When a fitness plan is generated for you, Refka sends an anonymized data packet to an AI model (currently Anthropic Claude or OpenAI). This packet never includes your name or phone number, only fitness-relevant data: body composition, goal, fitness level, training days, and your gym's equipment list. AI providers do not retain or train on this data after generating your plan. They are bound by Data Processing Agreements (DPAs) with Refka.
7. Sub-Processors
Provider
Role
Location
Anthropic / OpenAI
AI fitness plan generation (anonymized input)
USA
Google Firebase
Cloud infrastructure, push notifications
USA / EU
Google Vision API
One-time equipment photo recognition (photos deleted within 24 hrs)
USA
Stripe / Paymob
Payment processing
USA / MENA
360dialog / Twilio / Meta
WhatsApp OTP, reminders and notifications
EU / USA
GitHub Pages
Hosting of the refka.tech website
USA
FormSubmit
Delivers the website sign-up and contact form to our inbox
International
Cloudflare
Website visit statistics without cookies (only if enabled)
Global
All sub-processors are contractually prohibited from using Refka data for any purpose beyond providing their service to us.
8. Data Sharing
Within the platform: gym owners see all data for their gym only. Trainers see only their assigned members. Members see their own data and their matched partner's first name and goal only. Brand partners never see individual member data, only anonymized, aggregated audience insights.
We never sell personal data. We never share health data with advertisers. We never give one gym access to another gym's data.
9. International Data Transfers
Data may be transferred to the United States or other countries where our sub-processors operate. For residents of Egypt, transfers outside Egypt follow the requirements of Law No. 151 of 2020 and its Executive Regulations. For EU/EEA/Albanian residents, transfers are protected by Standard Contractual Clauses (SCCs) under GDPR Art. 46(2)(c). For Saudi residents, transfers comply with PDPL Article 29 requirements.
10. Data Retention
Active account data is retained for the duration of your account. When you ask us to delete your account, personal data is soft-deleted immediately, then permanently purged within 30 days. Body composition data is deleted in full. Payment records are retained for 7 years (legal obligation). Equipment recognition photos are deleted within 24 hours of processing.
Gym owner business contact details (your name, your gym's name, phone, email and country) are kept after a free trial ends, a subscription is cancelled or an account is paused, so that we can stay in touch with you about Refka. We keep them on the basis of our legitimate interest in our business relationship with you. You can ask us to delete them at any time by writing to community@refka.tech, and every message we send tells you how to stop further messages. Your gym's member data is handled separately: it is deleted 90 days after your gym's account is paused, unless you reactivate it.
11. Your Rights
You have the right to: access a copy of your personal data; correct inaccurate data; erase your data (right to be forgotten); export your data in machine-readable format; withdraw consent for health data processing or partner communications at any time; restrict processing during a dispute.
EU/EEA/Albanian residents may also lodge a complaint with their national supervisory authority. Saudi residents may submit requests under PDPL. California residents may opt out of any sale of personal information (we conduct none).
To exercise your rights: community@refka.tech. We respond within 30 days.
12. Cookies
The refka.tech website sets no cookies. It saves your language and country choice in your browser's local storage, and any visit statistics are collected without cookies. The Refka app uses only essential cookies or storage to keep you signed in and to protect your account. We do not use advertising cookies or cross-site tracking. Details are in our Cookie Policy.
13. Children
Refka is not directed at individuals under 16. If a gym registers a member under 16, the gym owner is responsible for obtaining valid parental consent. Contact community@refka.tech to report any inadvertent collection involving a minor.
14. Updates
We will notify you of material changes via WhatsApp or email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. Prior versions are available on request.
15. Regional Addendum
This section supplements the general policy above with jurisdiction-specific rights and obligations. Where a regional provision conflicts with the general policy, the regional provision controls for users in that jurisdiction.
Egypt: Personal Data Protection Law No. 151 of 2020
Refka processes the personal data of residents of Egypt in line with Law No. 151 of 2020 and its Executive Regulations. Residents of Egypt have the right to know what personal data we hold about them and to access it; to withdraw their consent; to have their data corrected, completed or erased; to restrict its processing to a specific scope; to be told of any breach affecting their data; and to object to processing that conflicts with their fundamental rights. Complaints may be filed with the Personal Data Protection Center. Requests: community@refka.tech, answered within 30 days.
United Arab Emirates: Federal Decree-Law No. 45 of 2021 (PDPL-UAE)
UAE residents have the right to access their personal data, request correction of inaccurate data, and request deletion where processing is no longer legally required. Transfers of their data outside the UAE follow Articles 22 and 23 of the PDPL-UAE, through contractual guarantees with every sub-processor. Requests: community@refka.tech, answered within 30 days.
Turkey: KVKK Law No. 6698
Turkish residents have the right to: learn whether their personal data is being processed; request information about the purpose and use of that data; know whether data is transferred domestically or internationally; request rectification of incomplete or inaccurate data; request erasure or destruction of data where the grounds for processing no longer exist; and lodge a complaint with the Kişisel Verileri Koruma Kurumu (KVKK Authority). Explicit consent (açık rıza) is obtained for all health data processing before collection. International transfers are conducted under adequate safeguards consistent with KVKK Article 9. Requests: community@refka.tech.
Indonesia: PDP Law No. 27 of 2022
This provision applies upon Refka's launch in Indonesia (Phase 4). Indonesian residents have the right to request information about personal data processing, request correction and deletion of personal data, and withdraw consent at any time. Explicit consent is obtained before processing any personal data. Data processing is conducted in accordance with the principles of lawfulness, purpose limitation, and data minimization as required by the PDP Law.
Saudi Arabia: PDPL (Royal Decree M/19)
Saudi residents have the right to access, correct, and request destruction of their personal data. Sensitive personal data (body composition) is processed only with explicit consent. Personal data is destroyed once it is no longer needed for the purpose it was collected for. Cross-border transfers comply with Article 29 requirements. Requests are processed within 30 days: community@refka.tech.
Legal Document
Terms of Service
Effective: October 19, 2026 · Version 1.3 · Global scope
1. Acceptance
By registering for, accessing, or using the Refka platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are registering on behalf of a business entity, you represent that you have authority to bind that entity to these Terms. If you do not agree, do not use the Service.
These Terms form a legally binding agreement between you and Refka, owned and operated by its founder, Assem Sabry, in Egypt ("Refka," "we," "us," or "our"). They apply to all users: gym owners, gym members, personal trainers, and brand partners.
2. Description of Service
Refka is a B2B2C fitness technology platform that enables gym owners to manage members, trainers, products, and operations through a digital platform; enables gym members to receive AI-generated personalized fitness and nutrition plans and connect with training partners; and enables brand partners to reach gym audiences through a curated marketplace. Refka operates as a "platform as a service" and does not itself provide fitness, medical, or nutritional services.
Members' payments: your members pay you directly, into your own accounts. Refka never receives, holds or transfers the money your members pay you. It records those payments and sends your members reminders with a link to pay you.
3. Eligibility and Accounts
You must be at least 18 years old to create a gym owner or trainer account. Gym members must be at least 16 years old; members under 18 require parental or guardian consent, which the gym owner is responsible for obtaining. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized use at community@refka.tech.
Gym owners are responsible for their gym's compliance with applicable local laws, including laws governing the collection of member data and parental consent for minors.
4. Subscription Plans and Payment
Refka offers paid subscription plans billed monthly or annually. In Egypt, Saudi Arabia, the United Arab Emirates and the euro countries, prices are fixed in the local currency. Elsewhere, prices are set in US dollars per geographic zone and shown in your local currency for reference. Your zone and currency are set by your gym's country at registration. All prices are exclusive of applicable taxes, which will be added at checkout where required by law.
Subscriptions paid by card renew automatically at the end of each billing period unless cancelled before the renewal date, and you authorize Refka (via Stripe or Paymob) to charge your card for all amounts due. For payment methods that do not renew automatically, such as InstaPay or Vodafone Cash in Egypt, we send you a payment link before each renewal date.
Important: If a payment fails or is not made by the renewal date, you have a 7-day grace period. After it, your Refka account is paused and you and your staff cannot use it until the payment is made. Your gym's member data is kept for 90 days after the account is paused, then permanently deleted unless you reactivate. Your own business contact details are handled as described in section 10 of the Privacy Policy.
5. Free Trial
New gym owner accounts receive a 30-day free trial with access to all features, within the limits of the Growth plan for your zone (up to 500 active members, 10 trainers and the Growth plan's monthly AI plan quota). No credit card is required to start a trial. If you choose a paid plan during the trial, you keep your remaining free days and the paid plan starts when the trial ends. At the end of the trial period, your account will be paused unless you select a paid plan. Member data is kept for 90 days after the account is paused, then permanently deleted unless you reactivate.
Refka reserves the right to modify or discontinue the free trial offer at any time without notice. One free trial per gym owner. Trial abuse, including creating multiple accounts to extend trial access, is grounds for immediate account termination.
6. Cancellation and Refunds
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain full access until that date. We do not offer prorated refunds for partial billing periods.
Exceptions: if Refka experiences a material service outage (defined as the platform being inaccessible for more than 72 consecutive hours due to Refka's fault), affected customers may request a prorated credit for the affected period. Requests must be submitted within 14 days of the outage to community@refka.tech.
7. AI-Generated Content: Important Disclaimer
Refka's AI-generated fitness and nutrition plans are provided for informational and general wellness purposes only. They do not constitute medical advice, diagnosis, or treatment.
AI plans are generated based on the fitness profile data you provide. The accuracy of plans depends on the accuracy of the data you input. Refka does not guarantee that any plan is suitable for your specific health circumstances. You should consult a qualified medical professional before beginning any new exercise or nutrition program, especially if you have any medical conditions, injuries, or are pregnant.
Gym owners who use Refka to provide AI plans to their members assume responsibility for informing members of this limitation and for obtaining appropriate consents and waivers under their local law.
8. Acceptable Use
You agree not to: use the Service for any unlawful purpose; upload false, misleading, or fraudulent data; attempt to access another gym's data or another user's account without authorization; reverse-engineer, decompile, or attempt to extract the source code of Refka; use automated tools, bots, or scrapers to extract data from the platform; resell or sublicense access to the Service without written authorization from Refka; use the Service to send unsolicited communications or spam; or interfere with the security, integrity, or performance of the platform.
9. Intellectual Property
Refka's IP: The Refka platform, including its software, design, algorithms, matching engine, AI prompt architecture, brand assets, and documentation, is the exclusive intellectual property of Refka. Nothing in these Terms grants you any right to use Refka's intellectual property for any purpose beyond using the Service as intended.
Your data: You retain full ownership of the data you upload to Refka (gym profiles, member data, brand assets). You grant Refka a limited, non-exclusive license to process, store, and use that data solely to provide the Service to you. Refka does not claim ownership of your data.
AI-generated plans: Personalized fitness and nutrition plans generated by Refka's AI for your members are owned by the gym member they were generated for. Refka retains no rights to these plans beyond storing and delivering them.
10. Data, Privacy, and Security
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the collection and use of your data as described in the Privacy Policy.
Gym owners who access member data through the Refka platform agree to: use member data only for operating their gym and providing services to their members; not export, sell, or share member data with any third party outside the platform; comply with all applicable data protection laws in their jurisdiction; and implement reasonable measures to prevent unauthorized access to their Refka account.
11. Third-Party Services
Refka integrates with third-party services including payment processors, messaging providers, cloud infrastructure, and AI providers. Your use of the Service is subject to the terms and privacy policies of these third parties where applicable. Refka is not responsible for the practices, content, or reliability of any third-party service.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Refka's total liability to you for any claim arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, is limited to the amount you paid to Refka in the 12 months preceding the claim.
Refka is not liable for: indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or goodwill; any damages arising from your reliance on AI-generated fitness or nutrition plans; or any service interruption caused by factors outside Refka's reasonable control (force majeure, third-party infrastructure failures, etc.).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, in which case these limitations apply to the fullest extent permitted by applicable law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Refka, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: your use of the Service; your violation of these Terms; your violation of any applicable law; or any claim by a third party (including your gym members) arising from your use of the Service, including claims arising from AI-generated fitness plans you distribute.
14. Suspension and Termination
Refka may suspend or terminate your account immediately and without notice if: you materially breach these Terms and fail to cure the breach within 7 days of written notice; you engage in fraudulent, abusive, or illegal activity; non-payment of amounts due; or we are required to do so by applicable law or court order.
Upon termination by either party: your access to the Service ceases immediately; your gym's data, including member data, is retained for 90 days, during which you may export it or reactivate your account; after 90 days, it is permanently deleted except where retention is required by law (e.g., billing records). Your own business contact details are handled as described in section 10 of the Privacy Policy.
You may terminate your account at any time from account settings. Termination by you does not entitle you to any refund of prepaid subscription fees.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Arab Republic of Egypt, except where mandatory consumer protection law of your country requires otherwise.
If a dispute arises out of or relating to these Terms or the Service, we will first try to resolve it with you in good faith. Please write to community@refka.tech and we will respond within 14 days. If it is not resolved within 30 days of your message, it may be brought before the competent courts of Cairo, Egypt. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.
For users in the EU/EEA: nothing in this clause limits your rights to bring claims before courts in your country of residence under applicable consumer protection laws.
16. Changes to These Terms
Refka may update these Terms from time to time. For material changes, we will notify you via WhatsApp or email at least 14 days before the updated Terms take effect. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, your sole remedy is to cancel your subscription and discontinue use of the Service.
The current version and effective date are always displayed at the top of this document. Prior versions are available on request at community@refka.tech.
17. General Provisions
Entire agreement: These Terms, together with the Privacy Policy and any order forms or subscription agreements, constitute the entire agreement between you and Refka regarding the Service and supersede all prior agreements.
Severability: If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
No waiver: Refka's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.
Assignment: You may not assign or transfer your rights or obligations under these Terms without Refka's prior written consent. Refka may assign these Terms without restriction to a company set up to operate the Refka service, or in connection with a merger, acquisition, or sale of substantially all of its assets. We will notify you of any such assignment, and your account, data and subscription continue on the same terms.
18. Data Processing Addendum (Gym Owners)
This Data Processing Addendum ("DPA") applies to gym owners subject to data protection laws including the GDPR, Egypt's Law No. 151 of 2020, PDPL-UAE, KVKK, Saudi PDPL, and any equivalent applicable law. It forms part of these Terms and is accepted digitally when you complete registration. Your IP address, timestamp, and Terms version are recorded as evidence of acceptance; this constitutes a legally binding electronic signature under eIDAS (EU), ESIGN (USA), and equivalent national laws.
18.1 Roles
As between Refka and the gym owner: the gym owner is the Data Controller for their gym members' personal data: you decide who joins your gym, what data you collect from them, and for what purpose. Refka is the Data Processor: we process member data only on your documented instructions, using the tools and features of the platform, to provide the Service to you.
18.2 Subject Matter and Purpose
Refka processes the following categories of personal data on behalf of the gym owner: member identity (name, phone), fitness profile (goal, level, training days), body composition data (weight, height, body fat, muscle mass), attendance records, AI-generated fitness and nutrition plans, and training partner matching data. Processing is conducted solely for the purpose of providing the Refka platform services to the gym owner and their members.
18.3 Duration
This DPA is effective for the duration of the gym owner's subscription. On termination or when the gym's account is paused, Refka will delete or return member data within 90 days as described in Section 14 of these Terms, unless retention is required by law.
18.4 Refka's Obligations as Processor
Refka will: process member data only on the gym owner's documented instructions (which are defined by your use of the platform's features); ensure all personnel with access to member data are bound by confidentiality obligations; implement appropriate technical and organizational security measures (encryption at rest and in transit, access controls, audit logging); assist the gym owner in fulfilling data subject rights requests that are received by Refka; notify the gym owner within 72 hours of becoming aware of a personal data breach affecting their members' data; and not engage sub-processors beyond those listed in the Privacy Policy without informing gym owners of material changes.
18.5 Gym Owner's Obligations as Controller
The gym owner will: ensure a lawful basis exists for collecting and processing each member's personal data under applicable law; provide members with appropriate privacy notices before or at the time of data collection (Refka's member-facing consent screens fulfill this for data collected through the platform, but gym owners are responsible for any additional data collected outside the platform); obtain explicit consent from members before using Refka features that process health or sensitive data; not instruct Refka to process data in a manner that would violate applicable data protection law; and implement reasonable security measures to protect their Refka account credentials.
18.6 Sub-Processing
By accepting these Terms, the gym owner provides general authorization for Refka to engage sub-processors as listed in the Privacy Policy (Section 7, Sub-Processors). Refka will inform gym owners of any material change to sub-processors via email or in-platform notification at least 14 days in advance. If a gym owner objects to a new sub-processor on legitimate data protection grounds, they may terminate their subscription within 30 days of the notification without penalty for the remaining prepaid period.
18.7 Data Subject Rights Assistance
If Refka receives a data subject rights request (access, deletion, portability) from one of the gym owner's members, Refka will notify the gym owner within 5 business days. The gym owner is primarily responsible for responding to such requests. Refka will provide the gym owner with the technical tools (data export, account deletion) necessary to fulfill these requests through the dashboard.
18.8 Security and Breach Notification
Refka maintains technical and organizational security measures appropriate to the risk, including AES-256 encryption of health data at rest, TLS 1.3 in transit, access controls, and audit logging. In the event of a personal data breach that affects the gym owner's member data, Refka will notify the gym owner within 72 hours with: the nature of the breach, categories and approximate number of individuals affected, likely consequences, and measures taken or proposed. The gym owner is responsible for any notifications they are required to make to supervisory authorities or affected individuals under applicable law.
18.9 Audit Rights
Upon written request (with at least 30 days' notice) and no more than once per calendar year, Refka will provide the gym owner with documentation sufficient to demonstrate compliance with this DPA, including security certifications, sub-processor DPA summaries, and audit log excerpts. Physical audits are permitted with 60 days' notice and subject to reasonable confidentiality obligations.
19. Contact
For questions about these Terms: community@refka.tech
For DPA and data protection matters: community@refka.tech
For billing disputes: community@refka.tech
For privacy concerns: community@refka.tech
Response time: within 5 business days.
Legal Document
Cookie Policy
Effective: October 18, 2026 · Version 1.1 · Global scope
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website or use a web application. They allow us to recognize your browser, maintain your session, remember your preferences, and understand how our platform is used. We also use similar technologies such as local storage and session storage.
2. What This Website Stores
No cookies. The refka.tech website does not set any cookies.
Your preferences, in your browser only: the website saves the language and the country you choose in your browser's local storage, so the text and the prices stay the same on your next visit. For the current visit only, it also remembers that you closed the WhatsApp message. This information stays on your device and is not sent to us or anyone else.
Visit statistics: if we measure visits to the website, we use Cloudflare Web Analytics, which does not use cookies, does not store your IP address and does not follow you across other websites.
3. The Refka App
When you sign in to the Refka app, it uses essential cookies or storage to keep you signed in and to protect your account (session and security tokens). These are strictly necessary for the app to work and cannot be switched off. The app does not use advertising or tracking cookies.
4. Third-Party Services
Fonts and images on the website are served from our own server. The sign-up form sends your details to our inbox through FormSubmit. The WhatsApp button opens WhatsApp only when you click it, and WhatsApp's own privacy policy then applies. Payment processors Stripe and Paymob handle payments in their own secure environments.
5. How to Manage Your Preferences
You can delete the saved language and country at any time by clearing this site's data in your browser settings. All modern browsers also let you view, block or delete cookies and stored data for any site.
6. Legal Basis
The website stores only what is needed to remember the choices you made, so no consent banner is needed. Cookies in the Refka app are strictly necessary for the service you asked for (legitimate interest and performance of a contract). We do not use cookies that require your consent; if that ever changes, we will ask you first.
Effective: September 12, 2026 · Version 1.0 · Global scope
1. Purpose
This Acceptable Use Policy ("AUP") defines what you may and may not do on the Refka platform. It applies to all users: gym owners, gym members, personal trainers, and brand partners. Violations may result in suspension or permanent termination of your account, without refund, at our sole discretion.
2. Prohibited Content
You may not upload, share, or transmit content that:
Is illegal under applicable laws (including copyright, defamation, or privacy violations)
Harasses, bullies, threatens, or intimidates any person
Is sexually explicit or pornographic
Promotes self-harm, eating disorders, or extreme dieting
Contains hate speech based on race, religion, gender, sexual orientation, disability, or national origin
Promotes violence, drugs, or weapons
Is designed to deceive or defraud users
Contains viruses, malware, or any malicious code
3. Prohibited Behavior: Members
Using the partner matching feature to stalk or repeatedly contact someone who declined your request
Misrepresenting your fitness level, age, or identity in your profile
Sharing another member's personal information or photos outside the platform without their consent
Creating multiple accounts to bypass a ban or match rejection
Commercial solicitation or advertising without prior written approval from Refka
Physical or verbal harassment of a matched training partner, in or outside the gym
4. Prohibited Behavior: Gym Owners
Adding members without their informed consent for data processing
Sharing platform credentials with unauthorized parties
Using Refka to process member data beyond gym management and community engagement
Misrepresenting your gym's services, certifications, or facilities
Reselling, sublicensing, or white-labeling Refka without a separate written agreement
Reverse-engineering or copying any part of the Refka platform
5. Prohibited Behavior: Brand Partners
Listing counterfeit, illegal, or IP-infringing products
Making false or unsubstantiated health claims in marketplace listings
Contacting gym members directly without their opt-in consent
Using member data beyond the approved marketplace transaction
6. System Integrity
You may not attempt to probe, scan, or test our systems for vulnerabilities; circumvent authentication or security measures; access data that does not belong to you; scrape data using automated tools; or disrupt our infrastructure.
7. AI-Generated Content
Refka's AI-generated training plans, nutrition recommendations, and match suggestions are not a substitute for professional medical or nutritional advice. You are responsible for verifying that any AI-generated plan is appropriate for your individual health conditions. Refka is not liable for outcomes arising from following AI-generated recommendations without professional consultation.
8. Reporting Violations
Report violations to community@refka.tech. We investigate all reports and do not tolerate retaliation against good-faith reporters.
9. Enforcement
Refka reserves the right to remove content, suspend accounts, terminate subscriptions without refund in cases of material violation, and report illegal activity to relevant authorities. Refka's enforcement decisions are final, subject to applicable consumer protection laws.
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